Overview
Email messages that have failed to send from the Control Center are displayed in the Failed Emails screen in the Dashboard. The sender, recipient, email contents, error message and the failure date are shown for each failed email. This allows you to troubleshoot what may be causing the failure. If an email fails to send for any reason, any additional email addresses (CC’s) are removed and the email is tried again. If the email fails because the system cannot connect to the mail server, then the second attempt will be to the LabTech’s server’s address.
To access the Failed Emails screen:
- From the Control Center, select Dashboard > Management > Failed Emails.
Figure 1: Failed Emails Screen
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Table 1: Failed Emails Field Descriptions
Field Description To
Displays the email address of the intended recipient.
From
Displays the originator of the failed email (e.g., Support, Admin, or a user's name).
CC
Displays any additional recipients.
Subject
Displays the subject of the failed email.
Body
Displays the contents of the failed email.
Error Message
Displays the reason why the email failed to be sent.
Failure Date
Displays the date and time the email failed to send.
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Clik here to view.TIP: To see the entire text of the failed email, right-click on the desired email and click Copy Row. This will allow you to paste all the information from the failed email to Notepad, Word, etc.
Document Revision History
| Date | Notes |
| 02/21/2013 | New Document |
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