Remote Commands

1. Overview
2. Sending a Remote Command
3. Changing the Command Level of a Command
4. Document Revision History

Overview

The Remote Commands screen within the Management section of the Dashboard displays a list of all commands that can be sent through the LabTech system. Commands send specific instructions to agent computers, such as cancelling printer jobs or installing a file. From the Remote Commands screen, you can send commands with any desired parameters to a specified computer.

This document outlines the remote commands that can be accessed from the Remote Commands screen in the Dashboard.

Additional commands are available to send directly to an agent via the Commands menu (e.g., resend inventory, update config, disk cleanup, etc.). For more information, refer to the Commands documentation.

To access the Remote Commands:

1. From the Control Center, select Dashboard > Management > Remote Commands.
   Figure 1: Remote Commands
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   NOTE: Sending the Execute Command, Test Monitor, Send Drive Cache and Send Registry Cache will trigger a FasTalk network command to the computer if it is not already in FasTalk mode. Additionally, any inventory, registry cache, file cache load and patching commands will not execute while a tunnel is running.

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   Table 1: Remote Commands Field Descriptions
   

   Field	Description
   Command	Drop-down list of all available commands
   Computer	Drop-down list of all agent computers
   Parameters	Enter any parameters that are needed to run the command
   Name	Name of command
   Command Level	The level required to run this command. The command level determines what users can send the command. Users can only send commands that are equal to or lower than what is set in the Command Level Limit field of the Permissions tab of the user. For more information on the Permissions tab, refer to the User Access documentation. Right-click to change command level.
   Description	Description or example of use for the command

Sending a Remote Command

1. From the Remote Commands tab, select the Command to send from the drop-down.
2. Select the agent Computer from the drop-down.
3. Enter any desired Parameters (e.g., /C %windir%\LTSvc\Contig.exe -q -s).
4. Click Send.

Changing the Command Level of a Command

The command level determines what commands can be run by the user. When technicians (users) are given access to the Control Center, they are also given command level permissions to run commands. By default, users are given the highest command level limit. Users can only send commands that are equal to or lower than what is set in the Command Level Limit field of the Permissions tab of the user. For example, the ‘Add User’ command has a default command level of ‘2’. All users that have a Command Level Limit of 2 and higher can run this command. Each command has been given a default command level but this can be changed to suit your needs.

To change the command level of the command:

1. From the Remote Commands tab, right-click on the command and select the desired level. Available options are 0-5. Changes will take effect immediately.

Document Revision History

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